As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
got exactly what I wanted and expected, dealership looked a bit old and tired though, the lighting felt like an office rather than a car showroom. The look of BMW Farnborough dealership was amazing for example.
Loan car provided, efficient, attentive and helpful customer service advisor
The car was ready in the time when I was told it would be ready and it was cleaned - very good, excellent. That is so helpful for a busy person like me. I have found Jamie Southgate very knowledgeable about the vehicle ie what needs changing and when
Just a seamless experience with a great outcome.
They do a good job, but ultimately they couldn't provide a loan car when we needed one so my wife had to wait at the dealer for 3 hours
This is difficult to score, the individuals involved have been excellent, especially Gordon Hanmore. The personal contact and acceptance of the issue and commitment to resolve was great, I was made to feel special, but it shouldn't take 4 visits.
Everyone at Bmw whent the extra mile to make sure I was completely satisfied
The company consistently provides good service and carries out all my requirements.
As previous answer
Friendly, polite professional staff
Excellent, personal service. However a quotation of over £500 to repair a scuffed bumper seemed rather steep.
its just so else to deal with them and everything is always spot on
The service was not updated on the car. I am having to come back to get this done.
They sorted our my problem very quickly and efficiently
very good customer service The process from start to finish was very quick & smooth
Marshalls (Ross Hanmore) could not have been more helpful in responding to a problem with my approved used 5 series (faulty fuel injectors) and the car was dealt with, given a vehicle health check inspection and washed and cleaned all within 24 hours
see comments above and below
No complaints just very good all round
Jamie Steele and Georgina where extremely helpful in giving advice and explaining work to be done
Check-in was not as expected-see 3.I had chosen to wait. I asked when I checked-in how long it would be and was told it would be 1.5hrs . It took +2hrs.There are no tables to sit at; the showroom was being changed and it was cold with the door open.
The ability to book a timeslot for the work would earn more stars - having to leave the car with the service shop all day is very inconvenient. Or give me a free courtesy car while you've got mine!
as above Ross also showed me the fault with my wheel and fitted some new wheel badges for me before I left. I was also pleased for the free safety check as the engineer found the faults with my tyres and wheel.
Spontaneous and random rebooting of infotainment system still not fixed after software update.
Friendly and helpful customer service in carrying out the MOT and health check.
Service work, and investigatory work for issues, covered quickly and efficiently.
Great customer service with honest advice. Whilst my car was in for a service we made an appointment for my wife's car - this seemed to confuse the system as all communication regarding my car was then addressed to my wife. Seperate accounts required
Service was carried out on time and within budget expectations. Some issues arose trying to get the workshop to fully understand what I wanted them to examine, but once that was overcome, everything went very smoothly.
Always efficient hard to find fault or any tangible improvement.
Overall very good service. It would have been higher had there not been a mix up regarding the collection of my car - I had to ring to remind them and was told it had dropped out of their booking system somehow.
Always kept up to date by Jamie who is a credit to Marshall Hampshire.
No issues to report.Seamless and efficient
Very polite and the car was cleaned
For the same reason as above.
I needed my car to get me to the airport for my holiday and the part was not available in time before I travelled.I am however pleased that BMW have reimbursed me for the taxi cost incurred due to my car not being available
Great service but could do with being more flexible for simple straight forward jobs
the service staff were great, and they picked up and delivered our car perfectly as described.
After a short delay they reacted well and completed the work quickly.
All works done on my car are excellent
The service side was done well, but the investigation of the rattle from the passengers seat concluded that this was normal when the seat was unoccupied and nothing could be done to fix it. Not sure any rattle should be normal in a 6 series!
have to bring my car back in for a recurring fault which would have been helpful to have fixed whilst being serviced
It was fine. Car did not go in for a service but for a faulty drivetrain. Grateful for additional service but car had its first one recently.
Not too pleased on this occasion. Car was returned washed and cleaned BUT seemed to have coating of something which seemed like at over-spray. I had to re-wash the car!
Appointment booked in advance and everything was ready when for my arrival - including courtesy car. Vehicle serviced in good time and noticeably different to drive upon its return.
Helpful friendly staff
Undertook everything requested/arranged.
Great Service Team !
I know my car is in great hands. Really appreciate the personal service and advice and my car is returned to me looking like new.
Had a tyre problem which they checked and identified the issue and with my agreement resolved it
The initial wait in reception was a little long, so that lost the final star
Although there were some issues with the work originally carried it, all was resolved with no fuss.
Made very welcome and the service Manager took to introduce himself - Jamie Southgate
I purchased my car inFeb 2017, the paperwork for the change of the number plate onto my personal number, which I was assured had been completed by yourselves, had not been done. Nick apologised on BMW's behalf and was most helpful in rectifying it
Great service and hospitality.
Car had to be booked in twice as parts were not ordered.
Tried to change my moblile phone number for the day to be contacted. 2 different ways and still they kept ringing the original number without being able to contact me.
As above, and a bit extra by being given a last minute lift, as the weather was so atrocious.
They have provided a good level of service and have gone back to BMW when they have felt the manufacturers financial assistance has been appropriate.
Your after sales service through Tom is amazing, he is always willing to go the extra mile to support me following my purchase, which reinforces my satisfaction in making a purchase through Marshalls.
As above. Efficient. V polite. Work done satisfactorily. Comfortable waiting area.
Video indicated inspection and action taken
Smooth hassle free experience
Went exactly as planned. Friendly reception and good communication
Everything was completed as expected with good service.
Service from staff, information and quality of work.
Everything done as promised.
The team are very polite, personal and thorough and always conscious of our needs for a timed response to our requirements,
Please see above
Little flexibility when booking. On arrival I forgot to bring up a query which I had previously discussed on the phone and been assured that it would be considered.Did not like the highly emblazoned courtesy car.
Performed service exactly as agreed.
Works completed to my full satisfaction and quicker than anticipated. Was extremely grateful for the loan car!
Customer staff always very professional
I arrived at an agreed time and had to wait for about 25 mins for someone to see me, print numerous forms, find and reposition the courtesy car. Why couldn't this have all been done before I arrived?
On the one hand, a faulty new spark plug was fitted during the routine service. This led to the engine misfiring and a tricky drive home and an anxious drive back to Marshalls the next day. On the other, the issue was then dealt with efficiently.
Service was as I would expect
Prompt and comprehensive service
As the customer, we were treated as we would have expected throughout the business.
Everything was sorted quickly and efficiently for me. I didn't have time to shop around or think about things too much, I arrived at the branch and they already had an option ready and waiting for me. For a busy professional, this is great!
The whole thing is not stressful, it's all very relaxed
Continued good service, every time we purchase a new vehicle from Darren
Although the handover was swift which was our request the car was clean and ready for us to drive away. Again Josh made this process very easy and came in on his day off to help us collect the car.
Thanks especially to Peter I'anson who was so easy to deal with and a great asset to the Marshals sales team. I would also like to mention Katie Lyalls who has also been brilliant with taking me through the technology of the car.
In general, a very helpful, positive experience. The only negative was related to personalised number plates - and in fact was the fault of DVLA, not the BMW centre.
Darren was very helpful and the information he provided was very useful and made a difference
Extremely helpful and knowledgable service from all involved and car delivered on our specified date.
Salesman obviously new his product(s), options, variants and procedures.
Very professional Sales Account Executive
It was spot on. The moment you walk through the door to the moment you leave you are presented with friendly and helpful staff.
Informed fully how things were progressing
Great eaperience wjth Marshals of Hook car was delivered on time Darren found the model, colour and spec i had decussed with him really satisfied
From reception through to pre-sale and onto post-sale I was impressed with the professionalism and desire to achieve a solution to my individual requirements. Particularly Chloe Prince - Sales Exec, was a delight to conduct business with.
Dealer was great to deal with and made it an easy experience for me.
Seamless and customised service.Brilliant sales executive and support staff
Dan kept me informed and up to date through the whole process, everything went to plan and I was made to feel like a very valued customer
The car was delivered within the timeframe given and I was even offered a courtesy car if there was a time lag between my old and new car.
Mr Khan was a delight and very knowledgeable. He put us at ease and never put us under any pressure to purchase things we didn't need, but highlighted the availability. He also stayed later in order for us to collect on our preferred evening. Great!
Darren at Marshall BMW is excellent- always answers our questions/knows what we like.
Service was friendly, helpful. Everything went as planned.
Excellent service all round from Peter L'Anson, would definitely recommend.
In ended up being rather complicated (due to reasons outside my control) and Dan was very understanding and has done everything he can to make it all OK.
We came away with the deal we wanted and it was all handled in a friendly proffessional manner by a salesman who really knew the business well.
Darren and the team were really easy to deal with
All handled very well - Darren ensured that everything was in place.
Darren kept us advised of the delivery date and was very helpful in discussing what we wanted/didn't want on the car
Daniel Sallows was excellent and it was clear to me that he was going above and beyond service. As a CEO in a customer facing and focussed company, sales whilst maintaining an excellent standard of service is hard to balance. Dan did this perfectly.