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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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Immediate Delivery Event. 13-15 April 2018.

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BMW celebrates 10,000 BMW i3 sales in the UK.

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Easter Opening Hours

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BMW X2 3.9% APR and Deposit Contribution Offer

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BMW X Models with 0% APR Finance.

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The Marshall BMW Sales Event. 2-4 March 2018.

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The New BMW X2

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Weekend Receptionist Vacancy

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Good news. We've lowered our brake servicing prices.

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BMW on the Motability Scheme

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Our Latest Exclusive New Car Offers

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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The new BMW 5 Series Touring

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was reminded a service was required by telephone, I received a call during the service to advise me of progress etc, and the car was returned to me at the time advised having been cleaned inside and out

Service

Easy drop-off, all work performed on time

Service

Efficient, friendly and make you feel a valued customer.

Service

it would have been 5 stars - but there was a hiccup in communicationsd where I left a message with front desk cancelling a pick up - but it didn't reach the ervice department guys who sent drivers out anyway on a wasted journey as I wasn't here

Service

I've dealt with a lot of main dealers but the level of customer service provided to me was outstanding and in particular Jamie Steel and Katie Ryalls. Its refreshing to meet people with a "can do" attitude and nothing is too much trouble.

Service

Fantastic service, from start to finish! Tom Clark and Jamie Southgate were amazing. This was my first visit to Marshall BMW hook

Service

Kept me informed. work done as specified. Excellent service

Service

When I booked the service I was offered a loan car and allowance was made for the fact that the work may take more than 1 day. Hesh kept me very well informed. Friendly greeting on arrival and comprehensive explanation of work done

Service

It's still on going as car back in garage. But very happy so far.

Service

Managed to cure a fault under warranty and save me some money.

Service

My wife has a MINI Countryman and I drive a BMW X3 and a BMW Z4

Service

Jamie steel and Jamie Southgate are just outstanding

Service

I have to give particular star satisfaction to staff member Tom Clark who kept in touch with me on all aspects of my service and MOT. An extremely friendly young man.

Service

Pick-up and drop off good, all work satisfactory. Very difficult to get through on telephone. Forgot to do SW update on scheduled visit so had to pick-up again. All brake pads showing green in car bit asked if I wanted them replaced anyway?

Service

Katie Ryalls went above and beyond to assist me prior to my visit. She provided a very high level of customer service which is a rare experience these days.

Service

Given it was a fairly limited service - car picked up - service and MoT done, prompt communication.

Service

outstanding service from the 2x Jamie,s

Service

The service was carried out to time and online videos provided of the cars condition. As a customer, I always feel that the staff are working to provide the best service possible.

Service

OK

Service

Highly responsive service with perfect outcome

Service

Jamie Southgate & Neil Prichard's Service

Service

Staff were professional

Service

I was well looked after but more importantly he car was well checked over and feedback was clear

Service

Tom on the service desk was very helpful and supported me with resolving the issue with my tyre.

Service

My tyre split and was taken to the closest BMW, which is not my normal one, despite this Hesh provided brilliant service.

Service

All the Service Staff were excellent

Service

Stress free experience.

Service

The service team were efficient and dealt with the problems presented by me. As well as the regular service there were a number of other small issues that needed rectifying. All bar one of these were dealt with on the day.

Service

Polite, efficient service. Forgot to update the service book (common problem at BMW garages, I've found!). They always tell you it is because the record is all held on computer and accessed via the key fob. That's no good if I want to sell privately.

Service

Very

Service

I had an m.o.t and the service guys took the time to explain what would be need before I come for a service and I will book my car in May to have a big service. I will always come back to BMW.

Service

I love my BMW and after my last experience I think the people are very nice too.From your meet and greet to the mechanic all very nice to me and Campbell my dog. Thank you.

Service

Friendly efficient staff and good service

Service

Did what would be expected of a quality brand

Service

only issue was the MOT certificate was missing from the paperwork.

Service

The staff were very helpful and did everything to accommodate my requirements

Service

Excellent communications; very efficient servicing; everyone I dealt with were very polite & helpful, both face to face & on telephone.

Service

It is not my first visit to Marshall's Hook given the exceptional customer service that I received on my previous service related visits and also this latest visit. I aim to continue to bring my car to Marshall's Hook for my servicing needs.

Service

Tom Clark and Jamie Steel looked after me very well as they always do. Very good service level.

Service

Good service

Service

friendly staff and issue was resolved promptly. only negative was the car wasnt washed

Service

Cannot fault their customer service. Everything I asked for was done

Service

One of the items on the work list was not completed and still not satisfied automatic gearbox works properly

Service

See above answer. Considering the amount of money I've paid on servicing and repairs in a short timescale, the lack of communication was rubbish. I'm considering never bringing my vehicle for official BMW servicing in the future.

Service

Because it's true

Service

Great communication throughout

Service

They listened to my description and diligently sorted out my car's problem,

Service

Marshall’s, and particularly Terry Rideout, have been very easy to deal with.

Service

Costs quoted are always far in excess of elsewhere (for the same product - MOT, tyres etc.)

Service

For the second time, Marshall Hampshire have proved themselves to be efficient, professional, and great to deal with. My service advisor, Hesh, deserves particular credit.

Service

It took half an hour to check the car in although I had already accepted the quote and as I had bought the car off you, you already had all my and the cars details.The excuse was that one of your service engineers had not turned up. NOT MY PROBLEM!!

Service

Car collected and returned by very pleasant staff and car cleaned to a high standard

Service

Excellent service once in the dealership. I did have difficulty reaching the service team via phone/email. It took 3 days to make initial contact and when I did make phone contact I did not find the person overly helpful or understanding.

Service

The service and attention to detail and convenience is excellent. I would have gone higher but I always feel I am being asked to buy additional services which are either unnecessary or overpriced. E.G. Check wheel alignment £300 if memory serves.

Service

Dealt with issue

Service

Jamie Southgate made sure I was looked after and my car was in safe hands for the duration of my visit. Jamie kept me up to date with what was happening and went through any issues with my car before I left.

Service

The service was excellent overall, the only shortfall was the final warranty check, I guess I was expecting a video of the complete check with comments (as per Audi A5) bit of a shortfall here, all I got was the depth of tyre treads.

Service

Marshall were sympathetic and very helpful..

Service

I was very satisfied with Marshall Hampshire. I just felt that I should of been able to have the option of having tyres replaced at the dealership. Such a reputable dealership should have been able to compete on price with outside suppliers.

Service

Was carried out to the usual high standard and kept uptodate with expected tfinish time

Service

very efficient and helpful

Service

I waited nearly twice the quoted timeframe for work to be done, which, unfortunately, wasn’t complete and meant I had to come back again the following day. This is below the standards I’ve come to expect.

Service

Extremely easy also very polite

Service

Efficient service with pick-up and delivery included

Service

Excellent communication from the staff and vehicle healthcheck gives me the confidence that my car is safe to drive.

Service

Always treated in a professional manner by the person on the desk

Service

See above. Issues persist. Charged for work that should have been covered by warranty. Issues persist AFTER paying for them to be fixed.

Service

My 1 hour appointment took 3 hours. I was told my car needed new brake discs when in fact the pads just needed changing. Whilst attempting to remove my wheels, the technician snapped my lockable wheel nut and I was advised I’d need to pat to fix them

Service

The Service Desk was very professional, arranged a time to suit me and let me know in good time when the work was finished. The free car wash & vacuum was also much appreciated.

Service

The service was quick and efficient and provided a video. I have since changed my rear tyres.

Service

Excellent service from service adviser and the problem that you saw the car for was fixed (hooray)!

Service

I wish they would remember to stamp the log book after servicing

Service

I have made a few trips in to Marshall’s recently and have found them helpful and courteous, and nothing seems too much trouble. I enjoy coming to the dealership.

Service

Wheel locking nut pouch put down the side of my seat without telling me, where as my service book was left on the seat. Made me think they still had the locking nut but after 2 calls got the answer. Easily avoided.

Service

Good service - affordability too high

Service

Jamie Steel has done an outstanding job of ensuring I feel like a valued customer. I can’t rate his customer service highly enough.

Service

Marshalls have always provided me with exceptional service. Jamie Steel in particular has been very helpful with the recent large repair bills.

Service

poor customer service

Service

They fixed the problem.

Service

Repairs were GOOD. Mark taken away for my above answer

Service

The individuals, Gordon Hanmore and Martin are excellent and worked really hard to fix the issues.On this visit alone they would get 5, however, the number of minor issues and time to fix the main issue have reduced it.

Service

Extremely helpful staff, excellent customer service and kept me informed

Service

Because you are treated the same whether you drive a 1 series or an X6

Service

No problems when I purchased my vehicle and good notification of when my service was required.

Service

As above

Service

Liked the video link

Service

Everything was fine, from collection through feedback and then the return of the car.

Service

When arriving to collect my car, I was sat waiting for 2+ hours as Chris had not been made aware I was here

Service

A really helpful, knowledgable team

Service

I never give 100% on surveys of this kind because I believe nothing can be perfect.

Service

This time around the MOT experience and service was good. Although I didn't appreciate the hard sell on getting my air con serviced when it was only done at the last service and not something that is essential

Service

Great service as always, and good to see Tom Clark back in the team!

Service

dealt with efficiently and in time

Service

Very good, efficient, friendly, helpful and informative service

Service

2 hour wait for a battery replacement booked as "while you wait". I have to admit being 10 minutes late though.Otherwise, all excellent as usual.

Service

Good communication, excellent customer care

Service

Tyew prices take the mick

Service

Always go the extra mile to make sure we ate happy.

Service

Chris was informative and professional through out.

Service

customer service was excellent - always kept up to date with status of my car throughout the day and there were no delays

Service

Because I'm completely satisfied.

Service

The service department have been excellent on every occasion, I can't speak more highly of them. The service department is the only reason I've not given the other questions much lower scores, they should be praised.

Service

Everything go well

Service

Excellent service

Service

Everything was good

Service

See above

Service

During service, the mechanicsend the footage how it go on.

Service

I would have given 10 but the cleaning of the car was not up to the normal standard!

Service

Good team there and they look after the customer

Service

Great salesman,Tom was very helpful and really made the experience a pleasure.

Sales

Marshall at Hook were excellent in keeping me up to date on the supply of my new car. The staff were very friendly and helpful with any queries I had.

Sales

Couldn’t fault any element of service from any department we dealt with

Sales

The whole experience compared to previous experience as other dealerships was excellent and i have recommended to friends and family already

Sales

Just good people to deal with, and made me feel special

Sales

Again I feel we were very well looked after and even now if I have any issues Luis or anyone at the garage is more than helpful.

Sales

Staff attentive to giving full information and always courteous.

Sales

A very friendly and professional service from the initial consultation to the completion of the sales cycle and collection of the car.

Sales

Excellent, no hassle and helpful service

Sales

The sales process is slick - you are getting my money and it clearly shows you as a company only have one ambition - to take as much as you can and give nothing back - loyalty means nothing to the BMW culture as does follow on customer service

Sales

The dates and timescales were clearly advised and adhered to, a very slick operation

Sales

Very thorough, managed to expedite the delivery of the vehicle

Sales

Everything was fine no issues

Sales

Rhys White was extremely professional and knowledgable, a 5 star service. Receptionist (27/02/18 at 2.45pm), being made to wait upon arrival whilst she finishes her conversation about texting with a colleague, the only down side to my experience.

Sales

I was provided with exactly the car I wanted, with friendly service, in a very timely manner

Sales

I thought the show room was Ok, quite basic

Sales

Tom Jeans provided an excellent service, from finding a car which meets my needs and budget to ensuring a speedy delivery of the vehicle.

Sales

Salesman made it very personal

Sales

Given everything I asked for + excellent service