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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
All work completed to my satisfaction
The team at Marshall Hampshire as a whole have been excellent. They helped me when no other dealership wanted to and they treated me as if I was a VIP which they seemingly do for everyone. Jamie Steel = A credit to BMW.
When I dropped off the vehicle and when I collected it the designated administrator was not available as they were dealing with another customer. When I asked how long this would take and how long I would have to wait I was told curtly about 10 mins
I ask for the car to be picked up from home at a certain time which it is. I am kept informed of progress of the service by phone/email. The vehicle is cleaned, returned with all paperwork with no problems.
Having chosen a wait while you service it was quite a pleasant experience waiting - nice area to sit and very attentive receptionist and nice coffee
I am struggling to think how things could have been improved!
Georgina was excellent during the whole process
Friendly and prompt.
Hesh and Katie were very helpful with my enquiry and service needs
Efficient. Clear communications.
There was good follow through throughout. Chris in service who dealt with our issues with the car called us back when he said he would & also liased with Enterprise with reference to the courtesy car
the front of house staff were brilliant
My car was marked during cleaning and had to be returned later to resolve (this is second time). Mr.Hanmore was extremely helpful and sorted this out for me...his service approach deserves 5 stars, excellent every time I have had dealings with him.
In general good but you were going to follow up with a few things like a quote for repairing an alloy wheel. I haven't received it. Also the problem of moisture in my rear light has not been resolved.
The video inspection that is sent over is great and informative, the car is always cleaned inside and out. They keep in touch throughout the whole process.
Great attention to detail with such a warm welcome Top Service team
I had been told that the service would take ninety minutes however I was waiting for over two hours for the car service to be completed.
Because they go out of their way to accommodate me and are very helpful including returning my car to me when they had originally thought that they might not be able to
Everything resolved while I waited, without any blame or excuses etc
Polite, helpful, informative, all issues are reported in detail via the video and comes back as clean as I would make it.
Very satisfied as the team are very dedicated and committed to providing an excellent experience.
Very efficient.On time
I've always been pleased with the dealership. They have also gone out of the way to try and organise me a loan car whilst mine is being repaired.
Very helpful and provided a courtesy car for the service.
Excellent customer service. Chris (Wright?) is very understanding. Thanks.
Just really happy
I was disappointed with the lack of support from Marshall as we brought the car from them.the work carried out seem ok.
I would have given five stars had the service given an insight into why my tyres are wearing ar the outside corners on the offside.
Had to wait for 10mins to get booked in despite having an appointment, also there was confusion about one aspect of my fault list and I was given incorrect information which I challenged only for another technician realise the problem and give advice
Kept updated and video of tyre defects very good idea
Very efficient and courteous service with car washed and cleaned Competent and helpful personnel.Vehicle Check with video informative and reassuring.Loan car ready.
Very good car collected and returned in good time
Although this was only for an MoT and no problems were raised my telephone booking and subsequent visit were dealt with in a professional and efficient and timely manner.
Long wait to drop car off and car was not ready when they said it would be so I had a long wait to pick up my car
I bought a 5 year service plan when I purchased the car in 2016. When I came in for a service I was told that I didn't have a service plan! I had to go home and find the original invoice. 4 weeks later I am still awaiting a resolution.
Our X1 required a new shock absorber, but there was none in stock. A spare was obtained from Germany and one from UK. It took a total of 5 days to complete this repair. How come Marshall didn't have any in stock? Are we alone in wanting one?
I recently had my car serviced with Marshall Hampshire. The service was quick and efficient. The car wash and vac was to a very poor standard. A day later I had a low coolant warning come on and had to top up the coolant system with 1 litre.
Chris was very accessible and kept me informed of progress.
My problem was solved very quickly
Staff are very helpful and service is excellent
Warranty work took nearly 2 weeks, but regular emails from Hesh Valu, service advisor at Marshall was great. Keeping me well informed on the status of the work meant I was able to plan for the extended time and kept my confidence in BMW & Marshall.
Unfortunately no matter what time your booking appointment is it always seems to take much longer than predicted to get the job done. This time my car sat in the parking area for some time before it was taken into the workshop.
Service / repairs to car - provided with excellent attention & service experience by Jamie Southgate
CompletelyService date was fixed and I was pleased with everything that was done
Marshalls Hampshire are by far the best BMW dealership that I've ever used.Jamie Southgate and Jamie Steele are exemplary. Their customer service, knowledge of the BMW product and Servicing experience is first class. An example to everyone at BMW.
Ash I've said above there is a very good and friendly service. Problems are quickly identified and fixed.
no problem with the products, however communication was poor. Many calls were made and not returned.
I cant remember the name of the guy who looked after me, but he was outstanding. His customer service service skills were exceptional. Extremely polite, focussed, friendly yet professional.
We was completely satisfied because of the how helpful the staff were, the quality of the work that was carried out and nothing was too much trouble. Many thanks goes to Gordon Hanmore for always giving us exceptional customer service.
I asked the person on Reception who looked after my service on that day why I did not have a kit in my car, apparently a triangle and viz jacket, should I need this if I break down. He was going to let me know, nothing further heard from BMW.
Good service from Terry Rideout and love the car
Excellent customer services and very professional
I have only given 3.6 as I had to return for the sat Nav to be authorised
BMW have helped us onto our next chapter in life
From start to finish felt listened too and welcomed.
Its a lovely relaxed area, I felt no pressure to make a purchase.
The sales agent, Darren Savill, was both friendly and professional and really gave the impression that he cares about me as a customer.
Kept fully in the picture, totally satisfied