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ABOUT Marshall HAMPSHIRE

Find out more about what we do and our team.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The new BMW 5 Series Touring

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BMW i3 Service Inclusive

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome To Marshall Hampshire.

As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service is always of a high standard.

Service

Helpful; polite; explained things clearly

Service

Wait to deposit car key;Lots of paperwork;Quoted very high prices for extras - then had to refer to manager for discounts which was minimal;

Service

Positive experience

Service

A quality and comprehensive job of what was for me my first experience of BMW service. It does however take a long time from arriving at the garage queuing to hand in the keys and sign something - ditto when collecting the car on completion.

Service

As above but as I drove into Hartley wintney - only a few miles down road I had warning symbol for low tyre pressure. Pulled over and called garage who in fairness asked me to pop back, I was a little concerned to drive so Reset tyre pressures

Service

Everything went as planned.

Service

waiting to long

Service

Good customer service, experience and good communications

Service

Mechanic broke oil filter housing during the service, leading to an oil leak discovered after a week. However, Marshall did everything they could to rectify the issue and get me back on the road at no notice, giving me a demonstrator as a loan car

Service

Ross Hanmore is exceptional in attention to detail, advice and care

Service

1

Service

They sorted everything out efficiently and thoroughly

Service

No complaints with the service

Service

Just Perfect

Service

I was greeted when I arrived, and given a cup of coffee(nice) but there was no indication of who I was going to see, how long it might take etc. I sat for 15 minutes before I went to find someone. All I wanted to do was drop the key off!

Service

There professionalism of everyone from the time I walked into reception at Marshalls till I left with my car after the annual service was completed.

Service

The car was ready within a day and all work carried out satisfactorily.

Service

Work carried out on the car was good which is the main thing but when I book my car in for service on a date I don't expect to be shown to a sitting area where everyone is just waiting? No indication of time required to wait and I needed to get 2wrk

Service

They are great at Marshall

Service

Outstanding service from Jamie Steel and also Jamie Southgate

Service

Very good service. Only minor negative is that they told me I'd receive a video of the car inspection, but it was never received, otherwise I'd have given 5 stars!

Service

The work was completed well and in good time. However, because of a muddle with the vehicle collection I ended up driving to Hook to collect the curtesy car.

Service

Clean, pleasant dealership. Comfortable waiting area. However having told me that the wait would be 90 mins, the work wasn't completed on time which meant that I was late for a further appointment when I could have made other arrangements.

Service

Wheels

Service

Everything i asked for was completed to an extremely high standard. Nothing is to much trouble, making sure i am happy.

Service

Efficient collection service, kept informed as to what was happening and the video showing the car is a real nice touch and reassuring that your investment in BMW is being reciprocated.

Service

Had to continue to chase to find out what was happening with car. Rang three time one day before someone rang us back

Service

what else can I say

Service

very efficient, and keeping in contact with service details/collection etc.

Service

The service I receive is outstandingJamie Steel,Jamie Southgate,Gordon hanmore give the best service ever single time I visit

Service

Good - service, pick-up and delivery. Bad - failure to rectify lane change warning system again. Bad - mixed up me and my wife yet again (after many attempts to remedy). I am Malcolm - I own X12 MJS. My wife is Annie - she owns RV14 MVM!

Service

You did what you said you were going to do and there were no surprises.

Service

Only time waiting to see service adviser, about 20 mins.

Service

Great treatment by the staff and particular by Matt

Service

MOT and Brake Fluid Change carried out quickly and efficiently and vehicle given an excellent wash.I was walked back to my car on completion by one of the Service Team to ensure I was satisfied with the service.

Service

Everything was as planned and requested

Service

There was nothing to fault about the service, waiting time, customer facilities.

Service

It was handled by highly professional staff with out one single hick up.

Service

For the reasons above. The Jamies resolved everything on my return and I cannot fault their dealing with me at that point but the fact remains I was allowed to drive away with an illegal tyre which blew the next day

Service

got exactly what I wanted and expected, dealership looked a bit old and tired though, the lighting felt like an office rather than a car showroom. The look of BMW Farnborough dealership was amazing for example.

Service

Loan car provided, efficient, attentive and helpful customer service advisor

Service

The car was ready in the time when I was told it would be ready and it was cleaned - very good, excellent. That is so helpful for a busy person like me. I have found Jamie Southgate very knowledgeable about the vehicle ie what needs changing and when

Service

Just a seamless experience with a great outcome.

Service

They do a good job, but ultimately they couldn't provide a loan car when we needed one so my wife had to wait at the dealer for 3 hours

Service

This is difficult to score, the individuals involved have been excellent, especially Gordon Hanmore. The personal contact and acceptance of the issue and commitment to resolve was great, I was made to feel special, but it shouldn't take 4 visits.

Service

Everyone at Bmw whent the extra mile to make sure I was completely satisfied

Service

As previous answer

Service

The company consistently provides good service and carries out all my requirements.

Service

Friendly, polite professional staff

Service

Excellent, personal service. However a quotation of over £500 to repair a scuffed bumper seemed rather steep.

Service

its just so else to deal with them and everything is always spot on

Service

The service was not updated on the car. I am having to come back to get this done.

Service

very good customer service The process from start to finish was very quick & smooth

Service

They sorted our my problem very quickly and efficiently

Service

Marshalls (Ross Hanmore) could not have been more helpful in responding to a problem with my approved used 5 series (faulty fuel injectors) and the car was dealt with, given a vehicle health check inspection and washed and cleaned all within 24 hours

Service

see comments above and below

Service

No complaints just very good all round

Service

Jamie Steele and Georgina where extremely helpful in giving advice and explaining work to be done

Service

Check-in was not as expected-see 3.I had chosen to wait. I asked when I checked-in how long it would be and was told it would be 1.5hrs . It took +2hrs.There are no tables to sit at; the showroom was being changed and it was cold with the door open.

Service

as above Ross also showed me the fault with my wheel and fitted some new wheel badges for me before I left. I was also pleased for the free safety check as the engineer found the faults with my tyres and wheel.

Service

The ability to book a timeslot for the work would earn more stars - having to leave the car with the service shop all day is very inconvenient. Or give me a free courtesy car while you've got mine!

Service

Spontaneous and random rebooting of infotainment system still not fixed after software update.

Service

Service work, and investigatory work for issues, covered quickly and efficiently.

Service

Friendly and helpful customer service in carrying out the MOT and health check.

Service

Service was carried out on time and within budget expectations. Some issues arose trying to get the workshop to fully understand what I wanted them to examine, but once that was overcome, everything went very smoothly.

Service

Great customer service with honest advice. Whilst my car was in for a service we made an appointment for my wife's car - this seemed to confuse the system as all communication regarding my car was then addressed to my wife. Seperate accounts required

Service

Always efficient hard to find fault or any tangible improvement.

Service

Overall very good service. It would have been higher had there not been a mix up regarding the collection of my car - I had to ring to remind them and was told it had dropped out of their booking system somehow.

Service

Always kept up to date by Jamie who is a credit to Marshall Hampshire.

Service

No issues to report.Seamless and efficient

Service

Very polite and the car was cleaned

Service

Attentive

Service

For the same reason as above.

Service

No probkems

Service

See above

Service

I needed my car to get me to the airport for my holiday and the part was not available in time before I travelled.I am however pleased that BMW have reimbursed me for the taxi cost incurred due to my car not being available

Service

Great service but could do with being more flexible for simple straight forward jobs

Service

See above.

Service

After a short delay they reacted well and completed the work quickly.

Service

the service staff were great, and they picked up and delivered our car perfectly as described.

Service

All works done on my car are excellent

Service

The service side was done well, but the investigation of the rattle from the passengers seat concluded that this was normal when the seat was unoccupied and nothing could be done to fix it. Not sure any rattle should be normal in a 6 series!

Service

See above

Service

have to bring my car back in for a recurring fault which would have been helpful to have fixed whilst being serviced

Service

It was fine. Car did not go in for a service but for a faulty drivetrain. Grateful for additional service but car had its first one recently.

Service

As above.

Service

Not too pleased on this occasion. Car was returned washed and cleaned BUT seemed to have coating of something which seemed like at over-spray. I had to re-wash the car!

Service

Appointment booked in advance and everything was ready when for my arrival - including courtesy car. Vehicle serviced in good time and noticeably different to drive upon its return.

Service

Helpful friendly staff

Service

It was a genuine pleasure to deal with Rhys White

Sales

As above. Great Service.

Sales

Throughout my many contacts with Dan and others at Marshall BMW in Hampshire their care and attention was faultless.

Sales

Relaxed yet efficient process. Made to feel welcome and valued.

Sales

Thorough information provided and with a smile

Sales

On one occasion I needed to check on the estimated delivery date as I needed to book up important business travel arrangements. It took 2 emails and 3 phone calls to get a response from the sales executive. Not acceptable.

Sales

Only problem time from production to delivery to me took too long

Sales

Helpful service and handover from the team. Answered my questions and easy to deal with

Sales

Arrived early on my birthday - what more could I want !!

Sales

the sales person was very helpful

Sales

Although the handover was swift which was our request the car was clean and ready for us to drive away. Again Josh made this process very easy and came in on his day off to help us collect the car.

Sales

Everything was sorted quickly and efficiently for me. I didn't have time to shop around or think about things too much, I arrived at the branch and they already had an option ready and waiting for me. For a busy professional, this is great!

Sales

The whole thing is not stressful, it's all very relaxed

Sales

Continued good service, every time we purchase a new vehicle from Darren

Sales

As the customer, we were treated as we would have expected throughout the business.

Sales

Thanks especially to Peter I'anson who was so easy to deal with and a great asset to the Marshals sales team. I would also like to mention Katie Lyalls who has also been brilliant with taking me through the technology of the car.

Sales

In general, a very helpful, positive experience. The only negative was related to personalised number plates - and in fact was the fault of DVLA, not the BMW centre.

Sales

Darren was very helpful and the information he provided was very useful and made a difference

Sales

Extremely helpful and knowledgable service from all involved and car delivered on our specified date.

Sales

Salesman obviously new his product(s), options, variants and procedures.

Sales

Excellent service

Sales

Very professional Sales Account Executive

Sales

excellent Service

Sales

Informed fully how things were progressing

Sales

It was spot on. The moment you walk through the door to the moment you leave you are presented with friendly and helpful staff.

Sales

Great eaperience wjth Marshals of Hook car was delivered on time Darren found the model, colour and spec i had decussed with him really satisfied

Sales

From reception through to pre-sale and onto post-sale I was impressed with the professionalism and desire to achieve a solution to my individual requirements. Particularly Chloe Prince - Sales Exec, was a delight to conduct business with.

Sales

Dealer was great to deal with and made it an easy experience for me.

Sales

Seamless and customised service.Brilliant sales executive and support staff

Sales

The car was delivered within the timeframe given and I was even offered a courtesy car if there was a time lag between my old and new car.

Sales

Dan kept me informed and up to date through the whole process, everything went to plan and I was made to feel like a very valued customer

Sales

Mr Khan was a delight and very knowledgeable. He put us at ease and never put us under any pressure to purchase things we didn't need, but highlighted the availability. He also stayed later in order for us to collect on our preferred evening. Great!

Sales

Darren at Marshall BMW is excellent- always answers our questions/knows what we like.

Sales

Service was friendly, helpful. Everything went as planned.

Sales

Excellent service all round from Peter L'Anson, would definitely recommend.