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As well as providing the finest quality approved used and new vehicles (including Motability) for BMW, we are totally committed to our customers, aiming to provide an unrivalled level of care and attention.
Marshalls, and particularly Terry Rideout, have been very easy to deal with.
They listened to my description and diligently sorted out my car's problem,
Costs quoted are always far in excess of elsewhere (for the same product - MOT, tyres etc.)
For the second time, Marshall Hampshire have proved themselves to be efficient, professional, and great to deal with. My service advisor, Hesh, deserves particular credit.
Excellent service once in the dealership. I did have difficulty reaching the service team via phone/email. It took 3 days to make initial contact and when I did make phone contact I did not find the person overly helpful or understanding.
Car collected and returned by very pleasant staff and car cleaned to a high standard
It took half an hour to check the car in although I had already accepted the quote and as I had bought the car off you, you already had all my and the cars details.The excuse was that one of your service engineers had not turned up. NOT MY PROBLEM!!
The service and attention to detail and convenience is excellent. I would have gone higher but I always feel I am being asked to buy additional services which are either unnecessary or overpriced. E.G. Check wheel alignment £300 if memory serves.
Dealt with issue
The service was excellent overall, the only shortfall was the final warranty check, I guess I was expecting a video of the complete check with comments (as per Audi A5) bit of a shortfall here, all I got was the depth of tyre treads.
Marshall were sympathetic and very helpful..
Jamie Southgate made sure I was looked after and my car was in safe hands for the duration of my visit. Jamie kept me up to date with what was happening and went through any issues with my car before I left.
I was very satisfied with Marshall Hampshire. I just felt that I should of been able to have the option of having tyres replaced at the dealership. Such a reputable dealership should have been able to compete on price with outside suppliers.
Was carried out to the usual high standard and kept uptodate with expected tfinish time
very efficient and helpful
Efficient service with pick-up and delivery included
I waited nearly twice the quoted timeframe for work to be done, which, unfortunately, wasnt complete and meant I had to come back again the following day. This is below the standards Ive come to expect.
Extremely easy also very polite
Excellent communication from the staff and vehicle healthcheck gives me the confidence that my car is safe to drive.
See above. Issues persist. Charged for work that should have been covered by warranty. Issues persist AFTER paying for them to be fixed.
Always treated in a professional manner by the person on the desk
My 1 hour appointment took 3 hours. I was told my car needed new brake discs when in fact the pads just needed changing. Whilst attempting to remove my wheels, the technician snapped my lockable wheel nut and I was advised Id need to pat to fix them
The Service Desk was very professional, arranged a time to suit me and let me know in good time when the work was finished. The free car wash & vacuum was also much appreciated.
Excellent service from service adviser and the problem that you saw the car for was fixed (hooray)!
The service was quick and efficient and provided a video. I have since changed my rear tyres.
I wish they would remember to stamp the log book after servicing
I have made a few trips in to Marshalls recently and have found them helpful and courteous, and nothing seems too much trouble. I enjoy coming to the dealership.
Wheel locking nut pouch put down the side of my seat without telling me, where as my service book was left on the seat. Made me think they still had the locking nut but after 2 calls got the answer. Easily avoided.
Good service - affordability too high
Jamie Steel has done an outstanding job of ensuring I feel like a valued customer. I cant rate his customer service highly enough.
Repairs were GOOD. Mark taken away for my above answer
Marshalls have always provided me with exceptional service. Jamie Steel in particular has been very helpful with the recent large repair bills.
They fixed the problem.
poor customer service
The individuals, Gordon Hanmore and Martin are excellent and worked really hard to fix the issues.On this visit alone they would get 5, however, the number of minor issues and time to fix the main issue have reduced it.
Extremely helpful staff, excellent customer service and kept me informed
Because you are treated the same whether you drive a 1 series or an X6
No problems when I purchased my vehicle and good notification of when my service was required.
Everything was fine, from collection through feedback and then the return of the car.
Liked the video link
A really helpful, knowledgable team
When arriving to collect my car, I was sat waiting for 2+ hours as Chris had not been made aware I was here
This time around the MOT experience and service was good. Although I didn't appreciate the hard sell on getting my air con serviced when it was only done at the last service and not something that is essential
I never give 100% on surveys of this kind because I believe nothing can be perfect.
Great service as always, and good to see Tom Clark back in the team!
dealt with efficiently and in time
Very good, efficient, friendly, helpful and informative service
2 hour wait for a battery replacement booked as "while you wait". I have to admit being 10 minutes late though.Otherwise, all excellent as usual.
Good communication, excellent customer care
Tyew prices take the mick
Always go the extra mile to make sure we ate happy.
Everything go well
customer service was excellent - always kept up to date with status of my car throughout the day and there were no delays
Everything was good
Because I'm completely satisfied.
The service department have been excellent on every occasion, I can't speak more highly of them. The service department is the only reason I've not given the other questions much lower scores, they should be praised.
Chris was informative and professional through out.
During service, the mechanicsend the footage how it go on.
Good team there and they look after the customer
I would have given 10 but the cleaning of the car was not up to the normal standard!
compared to previous experiences with BMW centres, this was by far the best, Marshalls were excellent
Dealt with my service well
The only downside is ive asked multiple times about getting a dash cam fitted, no one EVER responds
Job done at a reasonable price with good communication and advice at every stage.
Just lovely service
The team were extremely helpful and helped in every way they could, including the receptionist who provided coffee as soon as I walked in, making me feel very welcome and nothing was too much trouble.
No issues at all. The work completed didnt take long.
Service was arranged automatically but at the wrong garage which I only found out by accident. I then booked a service at my local garage which I then needed to change. This too was not handled well.
Efficient notification of service due date. Date booked by helpful staff. Couple of extra checks requested by me carried out willingly. Car washed !
The car was turned around quickly, no hassle, courtesy car was provided which was also excellent and all the costs covered under the service pack - hassle free
Because they are amazing
Work completed well.
Good job done, car cleaned inside and out!
Jamie Southgate BMW Service Manager was excellent and managed to get my car for brake fluid service in whilst I waited.
Friendly service staff - Tom was so helpful.
You had a recently new employee you was my contact on the day , he was efficient, polite and friendly.
Good service but had to wait a long time to pick up. Nobody was at their desk late afternoon to help customers
Missed a coolant top-up message, but otherwise good
as above, good service
I was well looked after staff were friendly and helpfull . Job was done a lot quicker than expected when staff realised I had to wait on the car . They pulled out all the stops . Put extra technicians on the job to complete the work faster . 5 star
I think your service guy lost interest as soon as I mentioned I lease my car and have a maintenance contract on it. Also, he promised that the car would be cleaned when I returned....which it was not. I then had to wait for this to be done....
Marshalls gave me an appointment to have the work done within 2 days. They arranged it to save me attending their dealership in Bournmouth saving me a 90 mile trip and a day of travelling. Excellent customer service
15 minutes waiting to drop off keys when no other customers waiting. Seating area + coffee is being used in preference to expediting a quick drop off/pick up of vehicle. Frustrating when you just want to get on with your day.
everything went very smoothly, but new tyres was a bit hassley
Helpful and friendly
did not fix fault with light in boot
Easy to deal with and kept me informed throughout the process
What was I paying for? The priviledge of waiting for "my" advisor who was with a client whilst others were free? Or the expensive computer analysis? Certainly not for a mechanic
Professional service from the point of being greeted when entering the dealership to the point of collecting my car later in the day
Wheel was removed and tyre replaced.
No filler cap replacement again. Video not really of any use. Depth guage positioning not shown, depth guage screen cracked. Inspection of car bodywork pointless really.
Was given an appointment which was convenient to me.
Car looked immaculate on collection. I value this part of the service. Special thanks to Jamie Southgate for his thoroughness and professionalism also for the personal way he takes an interest in customer support. Thanks also to the 'other Jamie'!
Efficient service. Work was completed on time and to my complete satisfaction.
I would complain if I wasn't satisfied!
Everything was fine no issues
Rhys White was extremely professional and knowledgable, a 5 star service. Receptionist (27/02/18 at 2.45pm), being made to wait upon arrival whilst she finishes her conversation about texting with a colleague, the only down side to my experience.
I was provided with exactly the car I wanted, with friendly service, in a very timely manner
I thought the show room was Ok, quite basic
Tom Jeans provided an excellent service, from finding a car which meets my needs and budget to ensuring a speedy delivery of the vehicle.
Salesman made it very personal
Given everything I asked for + excellent service
Sales executive friendly, helpful and knowledgeable
Dealt with Darren ******* and he answered all my questions with no delay. Exactly what I want from a dealer and an individual.
Very personal attention from Ferdi Khan.
The staff I dealt were all very helpful
Was very quickly
ALL VERY SMOOTH - VERY HELPFUL THROUGHOUT
Ferdi is an asset to you and he kept me up to date even when the vehicle was late. Good Ambassador to BMW.
Great service from Peter at Marshalls. He looked after me from beginning to end, sourcing the vehicle for me.