About Your Local BMW Retailer | Marshall Hampshire

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

145 ratings and 87 comments received in the last 90 days.

19 September 2025

Sales Executive - Ferdi Khan - provided excellent service throughout

18 September 2025

Everything was professionally carried out.

12 September 2025

Friendly approach, happy the assist and help with any enquiries.

10 September 2025

Third purchase

04 September 2025

Brilliant experience with Tony who made the process excellent from start to finish.

03 September 2025

It was a seamless process with Ferdi

16 August 2025

I had to chase for updates on delivery. Ferdi always responded promptly but his manager did not. Ferdi was on leave and handed the delivery to his manager who did not keep me informed. I had to push for information until Kate was assigned.

13 August 2025

01 August 2025

Brilliant experience

01 August 2025

Satisfied with friendly and knowledgeable staff. Disappointed that the price discount offered with our invitation as existing customers was not available for a full cash purchase, meaning I had to take out HP to achieve the discount

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26 July 2025

Very professional and knowledgeable

21 July 2025

All the team have been very attentive and efficient.

20 July 2025

Extremely satisfied, Ferdi Khan is a credit to Marshall BMW Hook.

20 July 2025

We knew what we were looking for and the members fo staff reponded well to our requirements.

08 July 2025

I was kept informed throughout. Everything was explained really well and the handover was superb.

07 July 2025

Fantastic as always. First class service.

07 July 2025

Dealing with Jules was really easy and relaxed and did the work to find the right car for me

07 July 2025

I'm completely satisfied

04 July 2025

Paul Harris deserves to be given a M3 Comp. For his dedication to BMW. I was worried to get such a powerful car but Paul talked me through every stage, there was no pressure from him but he made me realise that I was a good match for this car.

04 July 2025

Kept informed of the build process and reliable information on delivery date and hand over

04 July 2025

Excellent advice and great knowledge of the Motability Scheme

02 July 2025

Kate, went out of her way to help my husband surprise me with my new number plates!

01 July 2025

Made appointment, cars available to test drive. Discussion and purchase same day.

24 September 2025

Very good experience as usual.

23 September 2025

Did everything on time and within what i was told it would cost, no nasty surprises

23 September 2025

Staff are friendly and welcoming,

23 September 2025

Alan, has been very supportive throughout and going the extra mile. From a customer service point of view I have no issues.

21 September 2025

I had good personal attention from Adrian Poole who was extremely helpful with advice and explanations.

21 September 2025

I had a good experience, the staff were helpful.

21 September 2025

Booked an MOT and brake pad change while you wait. Took 3 hours though from start to finish!

16 September 2025

Didn't fix problem

14 September 2025

As answered above. Work never an issue, but price is high.

13 September 2025

Requests for information where blocked

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04 September 2025

As above it was Jamie's work

03 September 2025

I didn't receive a call to say the car was ready to collect. I was charged £30 for a courtesy car when the fault is with a brand new car. The fault was not fixed as they said they could not find it. Fault occured again on the drive home from garage,

02 September 2025

Brandon Willmott a credit to your organisation

01 September 2025

No problems at all

01 September 2025

On line booking system not helpful - bookings made were subsequently amended.

01 September 2025

Well communicated, great service

31 August 2025

Andre,from service dept., always does a superb job looking after us

22 August 2025

Great service and kept us updates throughout. Thanks Andre!

19 August 2025

Good advice provided by Brandon

19 August 2025

Did not reset service interval

17 August 2025

Always able yo get the car in when required and the staff are extremely polite

17 August 2025

Fantastic service and Andre is the best in the business

14 August 2025

Always quick and efficient!

13 August 2025

There was an issue after the car was given a basic service meaning I had to return on the Saturday, was treated like an inconvenience and fed a lot of false information.

13 August 2025

The work done at Marshall Hook was excellent- but the booking via the website was less effective.

12 August 2025

Because the experience was first class as expected.

09 August 2025

Jamie was great, knowledgeable and went out of his way to make sure what was needed to be done was done same day.

07 August 2025

Great service staff

07 August 2025

Quality dealership.. i wont go anywhere else :)

04 August 2025

Very satisfied, they were very quick doing the service and finished it at 12 pm when I brought it in for 9 am.

04 August 2025

As above

03 August 2025

Professional

02 August 2025

Just all round good level of service and the work done was terrific.

02 August 2025

As above

02 August 2025

All work completed ahead of schedule. Pulled forward the Brake Fluid change to reduce extra visits. Health check was good and honest. Plenty of free coffee, and Wi-Fi.

31 July 2025

Marshall was super efficient, kept me informed without me needing to chase, handles a warranty situation from another dealer, super impressed. So impressed I may move my servicing to this garage from one on my doorstep.

31 July 2025

Great service...efficient and BMW Hook always do what they say they are going to do. I like that fact you just deal with human beings normal..Nice people. It's one of the reasons I work from there when dropping car off as always feel comfortable

29 July 2025

Really very good. Car returned clean and lovely finish

28 July 2025

As with above. We knew going to BMW that it would be more expensive, however we knew it was service we could trust and warranty on parts replaced.

27 July 2025

Millie was very good

25 July 2025

Delivered as expected

25 July 2025

Jamie was fantastic in checking all my requirements for the service and additional work was detailed correctly. He also took on board my timescales and ensured they were met.

24 July 2025

As above

23 July 2025

Adrian was swift , efficient and keen to deliver a great service, which he did

23 July 2025

Same as above

22 July 2025

The Service Adviser Millie (with great support from Gordon) was excellent throughout. She was friendly, professional and made me feel valued as a customer. Also, I firmly believe the issue with my car was finally fully resolved.Thank you Millie!

21 July 2025

Completed in a timely manner and everything explained to us afterwards by Jamie.

21 July 2025

Easy to book. Discussed work to be done carefully. Discount applied owing to age of car. Good will gesture of £100 off for recall inconveniece. Work carried out with no problems.

20 July 2025

The car was in for a recall and it took much longer than anticipated. At all times we were kept informed of the latest problem and how it would be resolved.

20 July 2025

I was contacted by yourselves and shown the service details plus what I needed going forward.

19 July 2025

It's appropriate and the team are excellent..

17 July 2025

I had a complicated issue that was difficult to diagnose, however, Milly went out of her way to help me and totally saved the day, single-handedly upholding BMW's reputation. I was left feeling good about BMW when I could easily have felt bad.

16 July 2025

I was informed about the procedure and the time it was expected to take. Stayed onsite, made some calls, had coffee, went to have a look at the new countryman - fantastic first impression - squared up and went to pick up a washed and cleaned car.

15 July 2025

All good largely, but as I have experienced before I was left waiting for no apparent reason. This is a recurring issue for years.

15 July 2025

None

10 July 2025

Pleasant friendly and efficient.

07 July 2025

Good advice given by Milly

06 July 2025

Delay when collecting my car as it hadn't been washed, then they washed the wrong car, however the service representative was extremely apologetic and did his best to expedite the process.

06 July 2025

Completed all the initial works in the visit and assist with carrying out some additional works on the day that were necessary.

04 July 2025

As above

02 July 2025

As above

02 July 2025

All staff involved that I encountered were professional courteous and pleasant to deal with. The car issue was dealt with quickly and professionally.

02 July 2025

Excellent service and courteous welcome

01 July 2025

I asked for my car to be ready asap. By lunchtime I had to do the chasing for an update. The person I dealt with wasn't available so I was promised a message would be left requesting a call back straight away. 2 hours later it was me chasing again!

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