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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 134 comments received in the last 90 days.
21 May 2025
The sale service was kind, fast and pro active.
18 May 2025
Kate was brilliant and very helpful
04 May 2025
Very easy service with tony
02 May 2025
Extremely satisfied - from start to finish everything was straightforward and handled in a professional manner, very happy.
30 April 2025
Good communication Helpful
29 April 2025
Returning customer to the same dealership. Always pleased with the service received. Also very likely to return my the future :-)
19 April 2025
The experience was mixed. The sales representative was very helpful and pleasant. However the the wrong number plate was put on the vehicle which was discovered later.. The dealer rectified this promptly but I had to change my plans that week.
17 April 2025
Kept me informed at every step
09 April 2025
Very helpful.
04 April 2025
Great service from Kate.
03 April 2025
I feel safe and know my business is valued.
02 April 2025
All questions answered, and didn't feel like we were being pressured into making decisions.
02 April 2025
Amazing
02 April 2025
Alfie at Marshall BMW in Hook was very professional and personable. He displayed great knowledge of the BMW range and was completely helpful from start to finish.
01 April 2025
It all went very smoothly.
01 April 2025
Tony made the purchase and delivery of my new vehicle seem less and enjoyable. His willingness to let me sit in multiple cars with different spec to compare options showed his dedication to ensuring I was completely satisfied with my choice
30 March 2025
Tony Reilly completed the sale on delivery day. He was explained all the paperwork diligently and really helped me feel comfortable in the new car, explaining all the new tech and controls.
27 March 2025
Seamless
27 March 2025
See above
24 March 2025
Always greeted, comfortable waiting area and exceptionally polite and competent staff.
22 March 2025
I appreciated the regular updates and quick process from production to delivery
18 March 2025
Great service and very friendly staff. I was treated with respect and u felt listened to and all my questions were answered properly and I was satisfied with the whole process.
18 March 2025
Tony Reilly kept me updated every step of the way
18 March 2025
Ferdi was an excellent salesman, we went in to buy a used vehicle, he did some calculations and told us we could get a new car for a little more each month, which was well within our budget He even gave our grandson a remote control bmw FOC
12 March 2025
Friendly and helpful staff
12 March 2025
Ferdy was excellent. Knowledgeable, friendly and helpful.
03 June 2025
Car was not fixed, and given back and charged over £600
03 June 2025
Team were friendly and helpful throughout the experience! Milly managing my case was very helpful through out and kept me well informed of timelines.
03 June 2025
Costs - simplify the process and c.£175 / hr labour is way too high) - clearly there are brand and customer service overheads and you have an image to maintain but that comes at an eye-watering cost.
03 June 2025
See below
02 June 2025
Great service and value
02 June 2025
Great customer service, some difficulty with finalising costs/payment but everything was handled superbly.
02 June 2025
The service was done whilst I waited with very helpful staff.
01 June 2025
Very efficient and professional service
01 June 2025
All good , however it would have been helpful to know how long you needed the car prior to me dropping it off
31 May 2025
Very very satisfied. Great to deal with your business.
29 May 2025
Could not fault the team.
28 May 2025
As above.
28 May 2025
All good
28 May 2025
As above
28 May 2025
The team in Marshall's were professional, experienced, knowledgeable and overall the service was very well managed and owned, from end to end
28 May 2025
Well looked after and kept up to date ...completely satified
28 May 2025
excellent & efficient service...work completed on time.
24 May 2025
Milly was great from start to finish, kept me informed of progress and gave me options for future servicing needs
21 May 2025
did the work, solved the problem!
20 May 2025
As above 100% quality service
19 May 2025
Service done on time. I received a lift home and on returning in the afternoon
19 May 2025
Very satisfied!
19 May 2025
No issues - well looked after.
09 May 2025
Great customer service from Brandon
07 May 2025
Absolutely no issues
07 May 2025
Easy to work with
05 May 2025
Polite staff and quick completion of service whilst I waited
04 May 2025
As above.
04 May 2025
As above
03 May 2025
Kept me updated and despite having to wait for an air filter I managed without my car
03 May 2025
Efficient and fast.
01 May 2025
I feel that I should not have to pay for a courtesy car, given the cost of the service
01 May 2025
Car under warranty and been making a noise (clear issue). Was charged a labour fee when it was obvious no clear inspection was carried out or even test drove!! Only visual inspection, poor.
01 May 2025
Underbody cover left off, I found it had not been replaced and had to go back to get it sorted. My issue is that it should have NEVER had been an issue when service at a dealer let alone a BMW dealer. I dont know why I pay a premium at a BMW dealer.
01 May 2025
Friendly professional service
30 April 2025
Clear communication and personal service when talking to the staff.
21 April 2025
Extremely satisfied
20 April 2025
Excellent service
19 April 2025
Always great service from Jamie Southgate
19 April 2025
Easy to book. Easy to check in. Work was done to factory standard and car was ready on time. Once again, Brandon took ownership, and said any questions come straight back to him.
17 April 2025
Informed at every stage.
16 April 2025
Staff very friendly
16 April 2025
Great service, good communication and clear descriptions of issues with the car.
16 April 2025
The team were great and kept me informed, and the issue was sorted quickly even though a part was required.
16 April 2025
Very helpful people.
14 April 2025
Waiting for the results
13 April 2025
Booking in was easy, took a while to find my booking on the day. Service was done okay. Requested car to be cleaned and it wasn't, also requested quote for service plan monthly payments and haven't received the email.
13 April 2025
Helpfull advisors willing to go the extra mile
09 April 2025
From the Reception, Service Assistant and the engineer call were A1
09 April 2025
All went smoothly
09 April 2025
As always Jamie Southgate went above and beyond to ensure that my BMW service went as smoothly as possible.
09 April 2025
Good coms, work completed as agreed, additional help from Jamie to set up tech systems
09 April 2025
Very satisfied. Brendon Willmott looked after this latest service in a very friendly and informative way.
09 April 2025
Service carried out quickly and efficiently
08 April 2025
Friendly staff who are helpful and keep you informed
08 April 2025
The Service advisor (Millie) did a superb job in looking after me. I found her to be courteous & friendly, helpful and extremely professional. Millie's fellow advisor Brendon also made a positive contribution to my experience.
08 April 2025
Quick service and Andre took the time to fully explain the advantages of a service plan for my M4.
08 April 2025
Very good service and attentive staff,
08 April 2025
Always there to explain the work. Neal is amazing too.
05 April 2025
The service given by Brandon
05 April 2025
Everything done as promised.
02 April 2025
Very good service as always. Staff were very knowledgeable and friendly
02 April 2025
Everything went according to plan. Very professional and knowledgeable customer service personnel.
02 April 2025
Service Advisor was friendly, prepared and expecting me. Work was completed on time and to usual BMW standards.
02 April 2025
The welcome at Marshalls is always polite, and the team seem to work well together to keep customers informed and to complete the job on the vehicle.
02 April 2025
Always good service when you walk into the building
02 April 2025
I am happy with the service I got at BMW Marshall in Hampshire. My car had a recall issue that was pending for a long time. When I discussed it with them, they solved it to my satisfaction. Special thanks to the gentleman who served me
01 April 2025
As above
31 March 2025
Millie Lee gave us all the information and time we needed, arranged the best day and courtesy car within a prompt time frame
30 March 2025
Great everything done and car was washed and hoovered inside the car. Jamie and his Service Team are really helpful and always go the extra mile to help and make sure everything goes smoothly.
30 March 2025
Car went in because it was dropping telephone call when the radio took over and then moving the idrive button the call would sometimes reconnect. They updated idrive but the issue still remains which is very frustrating.
30 March 2025
Sorted out miss communication swiftly, and was provided an update during the day.
27 March 2025
As previous answer
26 March 2025
completely satisfied with everything but would have been a 5 star but the person who washed and hoovered the car didn't hoover the boot ...this has happened a few times now. Not sure why as the boot is part of the car...this is the one little thing.
25 March 2025
The staff are always attentive and obliging.
25 March 2025
Friendly staff and good service in a welcoming environment
25 March 2025
good dealing with the receptionist and gentleman who looked after me. the car wash which i was told was complementary was just OK.
25 March 2025
Excellent service
25 March 2025
My service representative was always polite, courteous and pleasant to deal with.
25 March 2025
Friendly booking time easily made
25 March 2025
Andre kept me informed and up to date on the progress of the recall. I was met and greeted by him also which is a nice experience
24 March 2025
Because it was faultless.
24 March 2025
First time using BMW Hook and can't complain about anything. Great service
24 March 2025
Fast, responsive and a good location and ambience to wait for a service whilst still being able to carry out my own work
23 March 2025
Branden kept us updated all the way .
22 March 2025
Excellent service. Vastly improved from last visit 2+ years ago after which I went to Group 1 Farnborough
22 March 2025
Excellent , friendly helpful service
21 March 2025
As mentioned, happy with the service. Milly was very accommodating around my timings and shot notice, and was very approachable and polite and a credit to the team.
20 March 2025
Great service. Updated every step and nothing ever too much trouble. Really hard to find these service levels anywhere these days. Came out of their just thinking what an amazing experience it had been.
20 March 2025
Booking in and speaking to the team can be challenging
20 March 2025
Great service all round
20 March 2025
The service representative was very good and helpful. My comments in the previous question are my thoughts on BMW not him. He was very good in delivering the rip off prices and organising the MOT, service and repair.
19 March 2025
No complaints at all
19 March 2025
Great customer service - quick and efficient
19 March 2025
No issues
19 March 2025
Marshall are great. Nice staff, good work and on time. The online service quote system though is awful. Gives misleading prices and has no intelligence.
19 March 2025
As usual lol work done in time and in full
18 March 2025
Met my expectations, good job with the car, ran like clockwork really
17 March 2025
Brandon was excellent in dealing with my issues. He explained everything clearly.
17 March 2025
It was simple to book a service, it was efficient, no hidden costs. Fantastic communication. A very pleasant experience bringing in and collecting my vehicle. Staff at Marshalls Hampshire are warm, friendly and very helpful and welcoming.
15 March 2025
The car was booked in quick and work completed very quickly
14 March 2025
.
14 March 2025
As above
13 March 2025
Service at Marshall's was very good, although limited staff on the day Brandon was doing an amazing job keeping customers flowing and updated.
13 March 2025
Great communication and advice
13 March 2025
I was grateful for Andre's swift intervention and turnover time for the repair (within a few hours). I'm therefore completely satisfied with my service experience with Andre, but completely dissatisfied with my experience with Milly.
12 March 2025
the communication was very good with calls and texts which I find helpful
31 May 2025
It was all very quick and I was kept up to date regarding requirements and timelines.